Refund policy

Return eligibility

We accept returns and size exchanges on full-priced items within 14 days of delivery. To qualify, items must be:

• Unworn, unwashed and unused

• Free from stains, makeup, deodorant, perfume, pet hair or damage

• Returned with all original tags and hygienic liners attached

• Returned in the original packaging

Please try on bikini bottoms and one-pieces over underwear, and don't remove the hygienic liner until you're sure you're keeping the item.

Final sale items

The following can't be returned or exchanged unless they arrive damaged or defective:

• Custom-made, personalized or made-to-measure pieces

• Items marked "Final Sale"

• Clearance and sample-sale items

• Items purchased with a discount of 20% or more

• Swimwear returned without the hygienic liner

• Candles and home items

• Gift cards

How to start a return

Email us at mailto:sweetglamswimwear@gmail.com within 14 days of delivery with your name, order number, the item you're returning and the reason. We'll reply with return instructions. Please don't mail anything back without hearing from us first; unapproved returns won't be accepted.

Approved returns should be sent to:

Sweet Glam Swimwear

1348 Washington Ave, Apt 229

Miami Beach, FL 33139

Customers pay return shipping unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Exchanges

Size exchanges depend on availability. If your size is sold out, we'll offer store credit or a refund instead.

Damaged, defective or incorrect items

Please check your order as soon as it arrives. If something is damaged, defective or wrong, email us within 5 days of delivery with your order number and clear photos, and we'll make it right with a replacement or refund.

Normal wear, improper washing, snags, and damage from rough surfaces, chlorine, lotions or oils aren't considered defects.

Order cancellations

Need to cancel or change an order? Email us right away. Once your order is in production or has shipped, we can't guarantee changes. Custom pieces can't be canceled once production starts.

International orders (EU)

Customers in the European Union may cancel or return an order within 14 days of delivery for any reason, as long as items meet the conditions above.

Questions? Contact us anytime at sweetglamswimwear@gmail.com